Arcela – Handcrafted Lighting & Home Objects

We want you to love your Arcela piece. If for any reason you are not satisfied with your purchase, you may request a return under the conditions below.

---

30-Day Return Window

You may request a return within 30 days of receiving your item.
To qualify, items must be:

• Unused and unworn

• In the same condition as received

• In original packaging with all accessories included

• Accompanied by a receipt or proof of purchase

Handmade ceramic and wood items must be returned without signs of installation or alteration.

---

How to Start a Return

To initiate a return, contact us at:
📧 info@arcelacollection.com

Please include:

• Order number

• Full name

• Reason for return

• Photos (if the item is damaged or defective)

Returns must be shipped to the address provided by our support team.
Items sent back without prior approval will not be accepted.

---

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, notify us within 48 hours with photos.
We will evaluate the issue and provide a replacement or refund when applicable.

---

Non-Returnable Items

Because Arcela produces handcrafted and made-to-order goods, certain items cannot be returned:

• Custom or personalized items

• Items marked as “final sale” or discounted

• Gift cards

• Installed or modified items

• Perishable items (not applicable for Arcela, but included for policy completeness)

• Hazardous materials (if applicable)

If you are unsure whether your item is eligible, contact us before purchasing.

---

Exchanges

We do not offer direct exchanges.
If you wish to receive a different item, please:

1. Request a return for the item you have

2. Place a new order after the return is approved

This ensures accurate stock allocation and processing.

---

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your purchase within 14 days, without providing a reason.
The item must still meet the general return conditions (unused, uninstalled, original packaging, etc.).

---

Refunds

Once we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

• Refunds are issued to your original payment method

• Processing typically takes 5–10 business days

• Your bank or card provider may require additional time to post the refund

If more than 15 business days have passed since your refund approval, contact us:
📧 info@arcelacollection.com