Arcela – Handcrafted Lighting & Home Objects

This Privacy Policy describes how Arcela (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices outlined below.

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1. Information We Collect

We collect personal information necessary to provide and improve our services. This includes:

Information You Provide

• Name

• Billing and shipping addresses

• Payment information

• Email address

• Phone number

• Order details

Automatically Collected Information

When you browse our website, we automatically collect:

• IP address

• Browser details

• Device information

• Pages viewed

• Store activity

• Cookies and tracking data

Information Through Shopify

Arcela is hosted on Shopify. Shopify automatically collects certain data needed to run the store securely and effectively.
You can learn more here: https://www.shopify.com/legal/privacy

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2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate order updates or support inquiries

• Improve website performance and user experience

• Detect and prevent fraud

• Provide personalized product recommendations

• Comply with legal obligations

We never sell your personal information.

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3. Sharing Your Information

We share your information with trusted third parties only when necessary:

Service Providers

• Shopify (store hosting and checkout)

• Payment processors

• Shipping and logistics partners

• Analytics platforms

• Email service tools

Each partner receives only the data required to perform their service.

Legal Compliance

We may disclose your data if required to obey:

• Applicable laws

• Court orders

• Government requests

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4. Cookies & Tracking Technologies

We use:

• Essential website cookies

• Shopify tracking cookies

• Analytics tools (optional)

• Marketing and retargeting cookies (if applicable)

These enable:

• Secure checkout

• Cart functionality

• Personalized shopping experience

• Traffic insights

You may disable cookies in your browser, but some features may not work correctly.

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5. Data Retention

We retain your information for as long as necessary to:

• Complete your order

• Provide customer service

• Meet legal and accounting requirements

You may request deletion of your personal data at any time.

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6. Your Rights

Depending on your location, you may request:

• Access to your personal data

• Correction or updates

• Data deletion

• Export of your information

• Withdrawal of consent

• Objection to certain uses of your data

To make a request, contact us at:
📧 murat.eksi@fountr.com

EU, UK, and California customers may have additional rights under relevant laws (GDPR, CCPA).

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7. Security of Your Information

We take appropriate technical and organizational measures to protect your data, including:

• Encrypted payment processing

• Secure server infrastructure

• Shopify’s certified compliance systems

No method of transmission is 100% secure, but we follow industry best practices.

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8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.

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9. Minors

Our website is not intended for individuals under the age of 18.
We do not knowingly collect information from minors.

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10. Changes to This Privacy Policy

We may update this policy periodically.
Changes become effective when posted on this page.
We will notify customers of material updates when required by law.

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11. Contact Information

For privacy-related inquiries:

📧 info@arcelacollection.com
🏷️ Arcela – Handcrafted Lighting & Home Objects